allow *authorised complaints officers to have such access to the service as is specified in the User Rights Principles, for the purpose of those officers investigating and assisting in the resolution of complaints; and

to cooperate with any person who is exercising powers under Division 94B in relation to the service;

the management and resolution of complaints and other concerns about the provision of aged care services (see Part 6.4A);

the management and resolution of complaints and other concerns about the provision of aged care services, and powers of authorised complaints officers (see Part 6.4A);

the Aged Care Commissioner, whose functions include examining certain matters relating to the management and resolution of complaints and other concerns about the provision of aged care services (see Part 6.6);

the Aged Care Complaints Commissioner, whose functions include those relating to complaints and other concerns conferred on the Commissioner by the Complaints Principles (see Part 6.6);

if the Commissioner certifies, in writing, that it is necessary in the public interest to do so in a particular case—to such people and for such purposes as the Commissioner determines; and

to a person who is, in the opinion of the Commissioner, expressly or impliedly authorised by the person to whom the information relates to obtain it; and

if the Commissioner believes, on reasonable grounds, that disclosure is necessary to prevent or lessen a serious risk to the safety, health or well-being of a care recipient—to such people as the Commissioner determines, for the purpose of preventing or lessening the risk; and

if the Commissioner believes, on reasonable grounds, that:

a person’s conduct breaches the standards of professional conduct of a profession of which the person is a member; and

the person should be reported to a body responsible for standards of conduct in the profession;

if the Commissioner believes, on reasonable grounds, that disclosure of the information is reasonably necessary for:

enforcement of the criminal law; or

enforcement of a law imposing a pecuniary penalty; or

protection of the public revenue;

to a person of a kind specified in the Information Principles, for the purposes specified in the Information Principles in relation to people of that kind.

a certification under paragraph (1)(a) or (2)(a);

a determination under paragraph (1)(a) or (e) or (2)(a) or (c) (if the determination is in writing).

any of the following in relation to premises:

to search the premises;

to take photographs (including a video recording), or make sketches, of the premises or any substance or thing at the premises;

to inspect, examine and take samples of, any substance or thing on or in the premises;

(iv) to inspect any document or record kept at the premises;

to take extracts from, or make copies of, any document or record at the premises;

to take onto the premises any equipment or material reasonably necessary for the purpose of exercising a power under subparagraph (i), (ii), (iii), (iv) or (v);

in relation to a thing that may afford evidence of the commission of an offence against this Act, the powers in subsection (2);

in relation to documents or records at premises, the powers in subsections (3) and (4).

informing the Secretary or an *authorised officer of that belief, and the grounds for that belief; and

securing the thing pending the obtaining of a warrant to seize it.

the equipment; or

a disk, tape or other storage device that:

is at the premises; and

can be used with or is associated with the equipment;

whether responsibilities under Chapter 4 have been complied with; or

whether records have been kept as required under Part 6.3.

operating facilities at the premises to put the information in documentary form and copying the documents so produced; or

if the information can be transferred to a disk, tape or other storage device that:

is brought to the premises; or

is at the premises and the use of which for the purpose has been agreed in writing by the occupier of the premises;

enter:

the premises of an *aged care service at any time of the day or night; or

any other premises (including residential premises) at any time between 9 am and 5 pm on a business day; and

exercise *complaints powers.

in relation to a matter that is connected with the functions of the *Aged Care Complaints Commissioner; and

to the extent reasonably necessary for the purpose of:

assessing whether an approved provider is complying with its responsibilities under Chapter 4; or

assessing whether records have been kept as required under Part 6.3.

refuses to consent to the entry of an *authorised complaints officer; or

withdraws consent for an authorised complaints officer to enter premises;

the occupier of the premises has asked the officer to produce his or her identity card for inspection by the occupier; and

the officer fails to do so.

to answer any questions put by the officer; and

to produce any documents or records requested by the officer.

the functions relating to complaints and other concerns conferred on the Commissioner by the Complaints Principles (see section 94A-1);

to educate people about, and develop resources relating to, best practice in the handling of:

complaints that relate to responsibilities of approved providers under this Act and the Principles made under section 96-1; and

matters arising from such complaints;

any other functions conferred on the Commissioner by the Complaints Principles for the purpose of this paragraph;

any other functions conferred on the Commissioner by this Act;

to advise the Minister, at the Minister’s request, about matters relating to any of paragraphs (a), (b), (c) and (d).